FEES AND CHARGES -- SERVICE PLAN PRICE LIST
(Amended January 1, 2015)

Services on this page are subject to 7.5% Franklin County Ohio Service Tax.

 
  InteliPhone™ VoiceMail
Monthly Service Fees
Basic
(with 1 Mailbox)
Enterprise
(w/ 10 Maiboxes)
       
  Toll-Free VoiceMail
(includes one Toll-Free Number and up to 150 calls per month)
$9.95
$19.95
  Local VoiceMail Package
(includes one Local Number in your area and Unlimited* calls per month)
$9.95
$19.95

 

  InteliPhone™ Usage Based Services
Monthly Service Fee Activation Fee
Base Usage Fees w/Local Number Service (Cost/Minute)
Base Usage Fees w/Toll-Free Number Service (Cost/Minute)
Minimum Usage Deposit Balance
Minimum Usage Deposit Recharge Amount
 

Follow-Me Base Package
(includes one Toll-Free Number or one Local Number, one extension, and 100 Included Minutes per month)

 

$10.00
-
$0.029
$0.059
$5
$10
  Hosted PBX Base Package
(includes one Toll-Free Number or one Local Number, 100 Included Minutes per month and 90 extensions)

 

$25.00
$35.00
$0.029
$0.059
$5
$20
 

USAGE CALCULATION
  • For VoiceMail Plans: Each inbound call to a Toll-Free Number counts as one call deducted from the Included In Plan balance. Inbound calls to an InteliPhone Local Number do not count against the Included In Plan balance and are subject to Emergence Fair Use Policy.
  • For Follow-Me Service with a Toll-Free Number, and InteliPhone™ Hosted PBX Service with a Toll-Free Number: Usage Charge is equal to the total duration of each inbound call received on the Toll-Free Number rounded to the second times Usage Fee/Minute. Minimum duration per call is 30 seconds. Live Operator Service usage is added to the base cost of the call and is equal to the total duration of the operator connection rounded to the next minute times the current Operator per minute charge.
  • For Follow-Me Service with a Local Number, and InteliPhone™ Hosted PBX Service with a Local Number: Usage Charge is equal to the total duration of each outbound connected call rounded to the second times Usage Fee/Minute. Minimum duration per call is 30 seconds. Live Operator Service usage is added to the base cost of the call and is equal to the total duration of the operator connection rounded to the next minute times the current Operator per minute charge.

  • EXPIRATION
  • All VoiceMail Plans: Expire at the end of each term or when the number of calls received exceeds the number of Included in Plan Calls, whichever occurs first. Within five calendar days of expiration, VoiceMail plans automatically renew for an additional one-month period. VoiceMail plans can be renewed a maximum of one time in any 30 day period. VoiceMail messages are limited to a maximum of 5 minutes per call.
  • All Single Number Service, and Hosted PBX Plans: Expire at the end of each term and, within five calendar days of expiration, automatically renew for an additional one-month period.

  • TERM
  • Upon subscribing to InteliPhone Service, voice mail customers can choose terms of 1 month, 6 months, or 12 months. All Follow-Me and PBX service plans are month-to-month. Customers can change term length at any time, however changes will not take effect until the end of the current term.

  • SERVICE GUARANTEE
  • If in the first 30 days of using our service you are dissatisfied with InteliPhone Services for any reason, InteliPhone will refund your Service Fee and remaining Usage Deposit, if any, less the cost of service used.

  • REFUNDS No refund is due when notice of cancellation is received by InteliPhone less than 30 days prior to the end of the service period. When notice is received more than 30 days prior to the end of the service period, refunds will be calculated as follows:
  • VoiceMail Plans Refund is the lesser of the Service Fee Paid for the current period minus the product of the one month service fee and the service period term and the percent Included in Plan Calls remaining, or the Service Fee Paid for the current period minus the product of the one month service fee and the number of months remaining in the period rounded to the next whole month.
  • All Other Plans Refund is the Service Fee Paid for the current period minus the product of the one month service fee and the number of months remaining in the period rounded up to the next whole month.


  • AUTOMATIC RENEWAL
  • VoiceMail Plans: Within five calendar days of expiration, VoiceMail Plans automatically renew for a one-month period. Prepaid call balance is reset to the number of calls Included in Plan for the period chosen. Prepaid calls cannot be carried over.
  • Single Number Service, InteliPhone PBX and Custom Plans: Within five calendar days of expiration, Single Number Service, InteliPhone™ PBX and Custom Plans automatically renew for a one-month period. Included Minute Balance, if applicable, will be reset to the number of Monthly Included Minutes subscribed in customer's plan. Included Minutes expire at the end of each service period and cannot be carried over.
  • REACTIVATION FEE
    A $25.00 reactivation fee applies to all suspended accounts. A $50.00 fee per chargeback or returned check will be applied.

    OPTIONAL FEATURES & SERVICES
    NOTE: Certain Optional Features may be part of a bundled service plan and offered at no additional charge.
    Contact InteliPhone Customer Service for additional information.

     
     
      Additional Monthly Service Fee
      VoiceMail Single Number Service Hosted PBX
      Special or Additional Numbers      
      Additional Toll-Free Number Each
    $5
    $5
    $5
      Additional Local Number Each (Qty 1 to 8)
    $5
    $5
    $5
      Additional Local Number Each (Qty 9+)
    $2
    $2
    $2
      True '800' Number Surcharge Each
    $5
    $5
    $5
             
      Additional Included Minutes    
      Per 100 Additional Included Minutes/Month
    n/a
    $4
    $4
           
     
     
      Each Occurrence
      Professional Recording Service  
      Company Greeting & Main Menu
    $35
      Additional Announcements (per announcement)
    $2
      Mailbox Outgoing Greetings (per mailbox)
    $5
         
      Telephone Number Transfer  
      Local Telephone Numbers
    No Charge
      Toll-Free Numbers
    No Charge
      Additional Monthly Service Fee
      VoiceMail Follow-Me Hosted PBX
      FAX to E-Mail Service
    $5
    $5
    $5